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Refund and Returns Policy

Thank you for shopping at AG Couture! We want you to be completely satisfied with your purchase, and we understand that sometimes things may not go as planned. That’s why we have established this Refund and Returns Policy to ensure a hassle-free shopping experience for you. Please read the following information carefully.

  1. Eligibility for Returns:
    • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.
    • Returns are accepted within 24 hours of delivery.
    • Some items are exempt from being returned, such as personalized or customized products. These items will be clearly marked on the product page.
  2. Initiation of Return:
    • To initiate a return, please contact our customer support team at info@agcouture.com within the 24-hour. Provide them with your order details and the reason for the return.
    • The customer should make an unboxing video before booking the return.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions.
  3. Return Shipping:
    • The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. AG Couture is not responsible for any lost or damaged packages during the return transit.
  4. Refund Process:
    • Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
  5. Exchanges:
    • If you wish to exchange an item for a different size, color, or style, please contact our customer support team at info@agcouture.com to check for availability.
    • Exchanges are subject to item availability, and the customer may be responsible for any price differences between the original and exchanged items, as well as any additional shipping costs.
  6. Damaged or Defective Items:
    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately with the unboxing video which was made at the time of product receiving.
    • We will assess the situation and offer a suitable solution, which may include a replacement, repair, or refund, depending on the circumstances.
  7. Final Sale Items:
    • Final sale items, including clearance or discounted items, are non-returnable and non-refundable unless they are damaged or defective.
  8. Changes to the Refund and Returns Policy:
    • AG Couture reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
  9. If Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at info@agcouture.com. We will be happy to assist you.

Please note that this Refund and Returns Policy is part of our Terms and Conditions, which you agreed to by using our website.

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