Cancellation Policy

At AG Couture, we strive to provide you with the best shopping experience and exceptional customer service. We understand that circumstances may arise where you may need to cancel or modify your order. This Cancellation Policy outlines the guidelines and procedures for canceling or modifying an order placed on our website.

Order Cancellation

1. Cancellation Period: You have a window of 24 hours from the time of placing your order to request a cancellation. After this period, your order may have already entered the processing stage, and cancellation may not be possible. Therefore, it is important to contact our customer support team as soon as possible if you wish to cancel your order.
2. Contacting Customer Support: To cancel your order, please reach out to our customer support team via phone or email. Provide them with your order details, including the order number, your name, and contact information. Our team will guide you through the cancellation process and provide further instructions.
3. Refunds: If your order is eligible for cancellation within the specified timeframe, we will process a refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.

Modifying an Order

1. Modification Requests: If you would like to make changes to your order, such as updating the shipping address or modifying the size or color of an item, please contact our customer support team within 24 hours of placing your order. They will assist you in making the necessary modifications if possible.
2. Order Processing: Once an order has entered the processing stage, modifications may not be possible. We encourage you to contact us as soon as possible to increase the likelihood of accommodating your request.
3. Additional Costs: Any modifications that result in a change in price, such as adding or removing items from your order, may require adjustment in the total amount charged. Our customer support team will provide you with the details of any additional costs and guide you through the payment process if necessary.

Exceptions

1. Custom Orders: Please note that custom orders, including personalized items or made-to-measure garments, cannot be canceled or modified once they have entered the production stage. These items are created specifically for you and, therefore, are exempt from our standard cancellation policy.
2. Limited Edition or Clearance Items: Limited edition or clearance items may be subject to different cancellation or modification policies, as stated on the product page. Please review the specific terms and conditions mentioned for these items before placing your order.

We reserve the right to update or modify our cancellation policy at any time without prior notice. It is your responsibility to review this page periodically for any changes. By placing an order on our website, you acknowledge and agree to our cancellation policy as outlined above.

If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with AG Couture is enjoyable and hassle-free.