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Shipping & Delivery Policy

At AG Couture, we strive to provide a seamless shopping experience for our valued customers. This Shipping & Delivery Policy outlines the details of how we handle the shipping and delivery of our products to ensure that your order reaches you promptly and in excellent condition. Please take a few moments to review the following information.

Shipping Destinations We currently offer shipping within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience caused.

Processing Time Once you have successfully placed an order on our website, our team begins processing it with the utmost care and attention to detail. Please allow 1-2 business days for order processing before your package is shipped. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods and Rates To ensure the timely and secure delivery of your order, we partner with reputable shipping carriers. The shipping options available to you will be displayed at the checkout page, and the cost will vary based on the selected method, package weight, and destination.

Order Tracking Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to your doorstep. We recommend regularly checking the tracking information for any updates.

Delivery Time The estimated delivery time for your order will depend on your location and the shipping method chosen. Please note that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or delays within the shipping carrier’s network. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.

Delivery Attempts and Re-Delivery Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address. In case of a failed delivery attempt, they may leave a notice for you to arrange a re-delivery or pick up the package from a local facility. It is important to provide accurate contact information and ensure someone is available to receive the package during the expected delivery window.

Shipping Issues and Damaged Packages We take great care in packaging our products to withstand the rigors of shipping. However, if you receive a damaged package, please contact our customer support team within 48 hours of delivery, providing detailed information and supporting photographs if possible. We will promptly assist you in resolving the issue and arranging for a replacement if necessary.

Order Modifications and Cancellations If you need to make changes or cancel your order after it has been placed, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipping.

Please note that once an order has been shipped, modifications or cancellations may not be possible. In such cases, you may return the product in accordance with our Returns & Exchanges Policy.

For any additional questions or concerns regarding our Shipping & Delivery Policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.

Last Updated: June 2023


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